Return & Exchange Policy

At Scentsational, we take great care in packaging and delivering our products. Due to the nature of perfumes, we follow a strict return and exchange policy outlined below.

Returns

• Returns are only accepted if the product is received in a damaged condition.
• To be eligible for a return, customers must provide a clear unboxing video recorded from the moment the package is opened.
• The unboxing video must be uncut, continuous, and clearly show the damaged product.
• Requests without an unboxing video will not be accepted.

Exchanges

• Exchanges are applicable only in cases of damaged products, subject to verification.
• Once the damage is confirmed, we will arrange for a replacement of the same product, depending on availability.
• If the same product is unavailable, a suitable alternative or store credit may be offered.

Reporting Damage

• Any damage-related issue must be reported to us within 24 hours of delivery.
• Requests raised after this period will not be considered.

Conditions

• Products that are used, tampered with, or partially consumed are not eligible for return or exchange.
• The original packaging, labels, and invoice must be intact.

Verification & Approval

• All return and exchange requests are subject to quality check and verification by our team.
• The brand reserves the right to approve or reject requests based on the evidence provided.

Contact Us

For return or exchange requests, please contact us at +91-9810916177 or email us at scentsational@gmail.com with your order ID, unboxing video, and images of the damage.